Wednesday, October 8, 2014
Getting the brunt of it
Over the weekend, something overseen by my office went horribly wrong, and dozens of phone calls and emails have come in to complain about it.
It wasn't our fault - in fact, a third party violated the terms of their permit. And the people who were supposed to enforce the permit didn't do so. But it's my office who is responsible in the long run.
I have spent hours on the phone, listening to people rant and rave, and murmuring my sympathies to them. It's mainly a complaint about noise, and people have a lot of opinions about that!
The powers-that-be are also going to make adjustments to the rules, so that this can't happen again. In theory. Unfortunately the way they tend to adjust the rules make them more complicated, which means that getting people to follow them is even more difficult.
One day I'll write a comic novel about stuff like this!