The lettuce, kale, cabbage, the green, cash.
I've been working with a delinquent client all week. I was chasing him for his second payment when the bank called that his deposit bounced.
The Seven Stages of the Cancellation Threat:
1) Evasion - don't answer the phone, don't respond to voice mails and emails.
2) Make something up - "my computer was down."
3) Counteraccusation - "you didn't send me the contract so I didn't know how much was due." (yes I did.)
4) Negotiation - "Can I bring you half of it today?"
5) Stall - "I have the money but I can't make it there by 5:00 - you have to give me more time."
6) Acquiescence - show up with the cashier's check
7) Put it all behind you - after receiving the receipt, sit and chat as if this were a casual visit and we are all the best of friends. Take an extra 15 or 20 minutes to make sure we have a nice conversation and then leave the office as if none of the earlier unpleasantness ever happened.
3 comments:
I imagine I could do this part of the job, but I'd need to vent after-hours on a regular basis.
Love the picture you chose to go with the post! :)
This reminds me of a job I had once.
I had a dish sponge hidden,when the client left my office I would throw the sponge at the wall.
Made me feel so much better and nothing got broken. or cursed out.
You are a much better woman than I am.
I wouldn't last long in that job --I'd be lecturing the client and fired quickly. No nice chit-chat from me! :-)
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